Commitment issues? Here are the stores with the best return policies
Ivanka Trump may be having issues with the retailer, but you probably won’t — at least when it comes to returns.
Over the past few days, shoppers have freaked out that Nordstrom had dramatically changed its liberal returns policy — in which you could return items that you’d had for months, even if the tags weren’t on them and you didn’t have a receipt. And rumors were swirling that the company just decided that you couldn’t return special occasion dresses if the tags weren’t on. The reality: The store has long had a “case-by-case” policy on returns (as I wrote about for MarketWatch in 2013 ), and the policy that you can’t return special occasion dresses without tags has been around for years. However, it did change its cash refunds policy last year: You now can’t get a cash refund, if you originally paid with a credit card.
So while it’s true that Nordstrom is trying to crack down on people who abuse their policy, for most of us, it’s returns as usual at the retailer. In other words, (breathe, internet) their policy is still among the most generous around.
What’s more, they’re not the only retailer that’s generous like this. Here are six stores that often have no time limits on when you can return items — and other generous perks.
The retailer doesn’t have a time limit on returns, stating that “if something’s not working or fitting or standing up to its task or lasting as long as you think it should, we’ll take it back” and it doesn’t always require a receipt to give you a refund.
Athleta doesn’t have a time limit on returns and will allow you to work out in the outfit and still return it if it doesn’t meet your standards; sister companies Gap, Old Navy and Banana Republic are not nearly as generous.
Bath & Body Works
“If at any time you’re not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works stores,” the policy states. The store also offers a one-time price adjustment: If you see a lower price on an item you bought in the store, they will refund you the difference.
On many items, Costco has no time limit on returns, but there are exceptions, such as electronic equipment like televisions, cellular phones, camcorders, computers, cameras and projectors, which “need to be returned within 90 days of purchase to be considered for a refund,” the store notes.
Staples returns most items at any time — exceptions include technology like printers and computers, which have to be returned in 14 days — and you don’t always need a receipt: Like many other stores, if you bought the item on your credit or debit card, they can look up the transaction that way.
No time limit on returns if you have a receipt, though exceptions apply, such as appliances (30 days), and electronics and jewelry (60 days).
Other stores with generous policies include Zappo’s and Macy’s, which let you return items up to a year after purchase.
Of course, most stores are far less generous than this. Among the least lenient: Barnes and Noble, which gives you just 14 days to return many items, and Forever 21, which allows just 21 days for returns.
This story was originally published on MarketWatch.
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